Terms of service

1. The agreement

By creating an account you agree to these terms on behalf of yourself and, if you are signing up for an organisation, on behalf of that organisation. If you are not authorised to do that, do not create the workspace.

2. What the service does

Notepik joins video calls on Zoom, Google Meet and Microsoft Teams, or processes recordings you upload, transcribes them, and produces a summary, a list of decisions, and action items. Everything is shared with the workspace it was created in.

The output is machine-generated and it will sometimes be wrong. Speakers get mislabelled, deadlines get inferred that nobody actually agreed to, and a summary can miss the one thing that mattered. Treat it as a good first draft of the notes, not as a record of what was said. The recording and transcript are the record.

3. Your account

• Give us a real email address and keep your password to yourself
• You are responsible for what happens under your account
• Tell us promptly if you think it has been compromised
• One account per person. Sharing logins defeats the audit log and the seat count.

4. Recording responsibly

This is the obligation we most want you to read. You are the one recording. You are responsible for having the consent that applies where you and the other participants are. We explain what that means on the recording consent page, and we expect you to have read it.

You may not use Notepik to:

• Record anyone who has not been told the call is being recorded
• Record where the law requires consent you do not have
• Capture conversations you have no legitimate reason to capture
• Break any law, or infringe anyone's rights
• Reverse engineer the service, or resell access to it without our agreement
• Probe, scan or overload the infrastructure

We will suspend a workspace we reasonably believe is doing any of this. Where we can, we will ask first.

5. Who owns what

Your content stays yours. The recordings, transcripts, summaries and action items belong to you. You grant us only the licence needed to run the service: to store the content, to pass it to the subprocessors listed in our privacy policy, and to display it back to your workspace.

We do not train models on your meetings, and we do not permit our subprocessors to. We do not read your transcripts. The only circumstances in which a person here would look at your content are if you ask us to while we are helping you with a problem, or if we are legally compelled to.

The software, the design and the brand remain ours.

6. Paying

• Plans are billed in advance, monthly or annually, and renew automatically
• Cancel any time and you keep access until the end of the period you paid for
• Prices can change, and we will give 30 days notice before they do
• Fees exclude tax unless stated otherwise
• Exceed your included hours and processing pauses until the next period, or until you upgrade. Nothing is deleted, and you are never billed for overage you did not choose.

If a payment fails we will tell you and try again. Persistent failure suspends the workspace rather than deleting it.

7. Availability

We aim for high availability and we will not pretend to a number we have not measured. We do not currently offer a contractual uptime commitment. If you need one, talk to us.

Notepik depends on Zoom, Google Meet, Microsoft Teams and our processing providers. When one of them changes something or goes down, part of the service goes with it.

8. Ending it

You can close your workspace whenever you like, from settings. Closing it locks everyone out straight away and cancels any subscription, so you are not billed again.

Nothing is deleted immediately. Everything is kept for 30 days, and the owner can reopen the workspace from their workspace list during that window to get all of it back. After 30 days the content is permanently deleted, including the recordings, and we cannot recover it.

We can end this agreement if you materially breach it, with notice and a chance to fix it unless the breach makes that unreasonable.

9. Warranties and liability

The service is provided as it is. We do not warrant that transcription or summarisation will be accurate, and section 2 explains why you should not rely on it as if it were.

To the extent the law allows, our total liability under this agreement is limited to what you paid us in the twelve months before the claim, and we are not liable for indirect or consequential loss, including lost profits or lost data beyond our obligation to maintain backups.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

10. Changes to these terms

We will give 30 days notice by email of any material change. Continuing to use the service afterwards means you accept it. If you do not, cancel and we will refund the unused part of what you paid.

11. Law

These terms are governed by the laws of England and Wales, and its courts have exclusive jurisdiction, without affecting any right you have to bring proceedings where you live.

12. Contact

Webmatia Ltd
71-75 Shelton Street, London WC2H 9JQ, United Kingdom
legal@notepik.com